Grace Bay Training Unit

Prepare Voice Training Room

Review scenario details and start a tracked training session.

Admin
Back to Scenario Library
Loaded from database

Selected Scenario

Aggressive Hotel Guest in Lobby

A hotel lobby where a guest is upset about their room and demanding immediate action.

Category

Hotel & Resort

Trainee Role

Hotel Security Officer

AI Role

Upset hotel guest

Difficulty

Medium

Expected Duration

10 minutes

Training Objectives

  • Use calm tone
  • listen actively
  • apologize appropriately
  • gather facts
  • offer solution
  • and notify supervisor if needed.

Start Tracked Voice Session

This will create a real training session record in PostgreSQL and open the live voice room for this scenario.

Realtime Voice Configuration

The next phase will connect this session to your configured OpenAI realtime voice model. The room is now prepared to receive live audio, transcript, and scoring events.

Voice Model

Realtime

Session

Tracked

Reports

Enabled

AI Opening Line

This is unacceptable. My room is not clean and the AC is not working.